Shipping policy

Shipping Policy

Last updated: October 6, 2026

1. Shipping & Dispatch Timeframes

We aim to get your order on its way as quickly as possible.

Items are packed and dispatched the same business day or next business day.

Orders are primarily shipped via Australia Post Standard Parcel Post.

Once your order has been dispatched, delivery times are subject to Australia Post's network and your delivery location. Delivery timeframes provided by Australia Post are estimates only and may be affected by peak periods, weather, remote locations or other circumstances outside our control.

2. Shipping Rates

Shipping is calculated automatically at checkout based on the products in your order and your delivery location.

The applicable shipping cost will be displayed before you complete your purchase.

3. Free Shipping Over $200

We offer free standard shipping on eligible orders over $200 Australia-wide.

Exclusions apply. Free shipping does not apply to products classified as bulky, oversized, heavy or otherwise requiring additional freight or handling.

Where an order contains an excluded product, the applicable shipping charge will be calculated and displayed at checkout.

4. Bulky, Heavy & Oversized Items

Some products incur additional shipping charges due to their size, weight or handling requirements.

These may include, but are not limited to:

  • Large quantities of rope

  • Fishing rods

  • Aerials and other long items

  • Inflatable boats and tenders

  • Heavy or oversized marine equipment

  • Other products that exceed standard parcel dimensions or weight limits

Where available, the applicable freight charge will be calculated automatically at checkout.

In some circumstances, particularly for exceptionally large items, remote delivery locations or special-order products, we may need to provide a separate freight quote before dispatch.

5. Special Order & Quote Items

Products supplied via Request a Quote or special order may incur additional freight charges.

Where freight cannot be calculated automatically:

  • Freight costs will be confirmed before the order is finalised

  • Costs may vary depending on the product's size, weight and delivery location

  • The order will not be dispatched until any applicable freight charges have been confirmed and paid

6. Click & Collect

We offer Click & Collect from our Scarborough store:

Boat Harbour Marine
3/28 Thurecht Parade
Scarborough QLD 4020

You will be notified when your order is ready for collection.

Please wait until you have received confirmation that your order is ready before visiting the store.

7. Carriers & Tracking

Most standard orders are shipped via Australia Post.

We may use alternative courier or freight services for bulky, heavy or oversized products where required.

Tracking details will be provided once your order has been dispatched where tracking is available.

8. Authority to Leave (ATL)

Orders under $1,000 may be shipped with Authority to Leave (ATL) where available.

This allows the carrier to leave the parcel in a safe location at the delivery address if nobody is available to receive it.

Where Authority to Leave applies, responsibility for the parcel passes to the customer once the carrier records the parcel as delivered.

9. Incorrect Address & Returned Parcels

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

If a parcel is returned to us due to an incorrect or incomplete address, failure to collect, or another delivery issue outside our control, additional shipping or redelivery charges may apply.

We recommend carefully checking your delivery address before completing your order.