Refund policy

1. Returns – General Conditions

If you wish to return a product purchased from us, you must:

  • Contact us within 21 days of purchase at info@boatharbourmarine.com.au to obtain a Return Authority (RA)
  • Return the goods to our store location
  • Ensure the item is:
    • In original packaging
    • Unused
    • In resalable condition
    • Returned with all original inclusions, accessories, manuals, and parts
  • Provide proof of purchase (receipt or invoice)

Important:

  • All return freight costs are the responsibility of the purchaser
  • A restocking fee of up to 20% may apply, particularly on non-stocked or special order items.
  • Returns sent without prior approval (Return Authority) will not be accepted

2. Change of Mind Returns (Exclusions)

We do not accept “change of mind” returns on the following items:

  • Cut lengths – e.g. rope, chain, hose
  • Publications – e.g. books, charts
  • Registered products – e.g. DSC VHF radios, PLBs
  • Batteries and sealed battery products – e.g. EPIRBs
  • Dated products – e.g. flares, first aid kits
  • Unsanitary items – e.g. clothing, toilets
  • Hose clamps
  • Globes (light bulbs)
  • Aerosols
  • Paints and coatings
  • Custom, special order, or buy-in items
  • Sale and clearance items

If you are unsure whether your item is eligible, please contact us prior to purchase.

3. Damaged, Faulty or Incorrect Items

Please inspect your order upon receiving it.

If your item is:

  • Damaged in transit
  • Defective
  • Incorrectly supplied

Contact us immediately at info@boatharbourmarine.com.au so we can assess the issue and work towards a resolution.

4. Warranty Claims

If your product is defective, it may be covered under a manufacturer’s warranty.

To initiate a warranty claim:

Warranty Conditions:

  • Warranty coverage is provided by the manufacturer or supplier, not directly by us
  • All warranties are subject to supplier approval and discretion
  • Warranty claims are not guaranteed until assessed and approved
  • All freight and associated costs are the responsibility of the purchaser

We will liaise with the supplier on your behalf and aim to:

  • Process claims as quickly as possible
  • Minimise inconvenience and cost to you wherever possible

5. Exchanges

We do not offer direct exchanges.

The quickest way to obtain a different product is to:

  1. Return the original item (subject to approval)
  2. Place a new order separately

6. Refunds

Once your return is received and inspected:

  • We will notify you whether your refund is approved or declined
  • If approved, refunds will be processed to your original payment method
  • Please allow up to 10 business days for processing
  • Additional delays may occur depending on your bank or payment provider

If you have not received your refund after a reasonable time, please contact us.

7. Contact Information

For all return and warranty enquiries:

Email info@boatharbourmarine.com.au or phone 07 3880 0111.