Privacy policy

Privacy Policy

Last updated: March 29, 2026

Boat Harbour Marine operates this store and website, including all related information, content, features, tools, products and services (the "Services"), in order to provide you with a seamless shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

We may collect the following types of personal information:

  • Contact details – name, billing/shipping address, phone number, email address
  • Financial information – payment details, transaction information (processed securely via third-party payment providers)
  • Account information – username, password, preferences and settings
  • Transaction information – purchases, returns, exchanges, and order history
  • Communications – messages, enquiries, or support requests
  • Device information – IP address, browser type, device identifiers
  • Usage information – how you interact with our website and services

How We Collect Personal Information

We collect personal information from:

  • Directly from you – when you place an order, contact us, or create an account
  • Automatically – via cookies and similar technologies when you use our website
  • Service providers – such as payment processors, IT providers, and delivery partners
  • Third parties – including marketing and analytics partners

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

  • Process orders, payments, returns, and exchanges
  • Deliver products and manage shipping
  • Maintain your account
  • Improve website functionality and customer experience

Communicate With You

  • Respond to enquiries and provide customer support
  • Send order confirmations, updates, and service-related communications

Marketing and Advertising

  • Send promotional communications (you can opt out anytime)
  • Show relevant advertisements based on your interactions

Security and Fraud Prevention

  • Protect against fraudulent or illegal activity
  • Maintain the security of our website and systems

Legal Obligations

  • Comply with applicable laws and regulations
  • Respond to legal requests or enforce our policies

How We Share Personal Information

We may share your information with:

  • Service providers – including payment processors, IT providers, couriers, and hosting services
  • Business and marketing partners – to provide marketing and advertising services
  • Affiliates or related entities – where applicable
  • Legal authorities – when required by law

We only share information necessary to perform these functions and require third parties to handle your data responsibly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

If you believe a child has provided us with personal information, please contact us to have it removed.

Data Security and Retention

We take reasonable steps to protect your personal information; however, no system is completely secure.

We retain your information only as long as necessary to:

  • Provide our Services
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on applicable laws (including Australian privacy laws), you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

Complaints

If you believe we have mishandled your personal information, please contact us.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Data Transfers

Your personal information may be stored or processed outside Australia. We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us: