Returns and Warranty
1. If you wish to return a product purchased from us, you must,
- Contact us with 21 days of purchase at returns@boatharbourmarine.com.au for a Return Authority
- Goods must be returned to the store,
- In original packaging
- Unused
- With all inclusions
- All freight at the purchaser’s expense
Restocking fee of up to 20% may apply on unstocked items.
2. We can’t accept “change of mind” returns on a number of items,
- Cut lengths – e.g. chain, rope, hose, etc.
- Publications – e.g. books, charts, etc.
- Registered Products – e.g. DSC VHF, PLBs, etc
- Batteries (and sealed battery products) – e.g. EPIRBs, etc.
- Dated Products – e.g. flares, first aid kits, etc
- Unsanitary items – e.g. clothes, toilets, etc
- Hose clamps
- Globes
- Aerosols
- Paints
- Custom or Buy-In Items
- Sale and Clearance Items
3. If you’re product is defective it may be covered by the manufacturer’s warrranty. You can contact us at warranty@boatharbourmarine.com.au to confirm the coverage of a particular product.
Our warranties cover direct manufacturer faults or failures as extended by the supplier and manufacuturer. Warranties are at the sole descretion of the supplier and not guaranteed. All frieght will be at the purchaser’s expense.
You will need to contact us at warranty@boatharbourmarine.com.au inside the warranty period for a Return Authorisation and return the product to the store with proof of purchase.
We will liase will complete claims as promptly as possible and with the least costs possible for our customer.